Terms of Service

This website is operated by FuCibo Ltd (21bites).

Throughout the site, the terms ‚”we”‚”us”‚ and “our”‚ refer to 21bites.

21bites offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Please read these Terms of Service carefully before accessing or using our website.

Personal informations

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

The informations are used for internal purposes only. We will never sell or rent this informations to any other organization.

Your data are also stored through Shopify data-storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

 

Cookies

We use a technology called cookies to track patterns of behaviour of visitors on our website.

Cookies are very small text files that are stored on your computer when you visit some websites. 

We use cookies to recognize your device, provide you with a personalized experience and to remember tour preferences (such as site language or currency).

You can disable any cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary in the operation of our website

The following are not Strictly Necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously).

The usage of cookies is in no way linked to any personally identifiable information while on our site.

When a user closes his browser the cookie session ends.

 

External links

When you click on links on our store, they may direct you away from our site.

We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

Service modifications

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

 

Payments, Shipping & Returns

Payment: 21bites uses Paypal, the world leader in online payment, with or without
creating a Paypal account (just using a payment card).

PLEASE NOTE: 21bites is a brand of FuCibo Ltd company, identified under FuCibo on Paypal and

Bank services.

Shipping

Items within the UK will be shipped with Royal Mail Service.

Pricing is calculated by weight of produce under Royal Mail terms of what is considered a small parcel.

Standard delivery is by 2nd class post and takes 3-5 business days, 1st class post is a bit quicker at 1-2 business days

21bites does not add on any handling fee to you.

For international deliveries Royal Mail International is used and can take between 5–10 working days.

The cost for orders under 2 Kgs is 5 €, for orders above 2 Kgs is 10 €.
There is free shipping for orders over 50 €.

PLEASE NOTE: Delivery costs will be charged in addition and are not included in the product cost.

21bites does not add on any handling fee to you.

Returns 

The products you can buy on our website are food items, so all sales are final.

However, we want you to be a 100% satisfied customer, so if found a problem or you are unhappy for any reason, please email us at info@21bites.com and we'll do our best to work out a resolution.

 

Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has set up an online platform providing an alternative dispute resolution tool.

This tool can be used by the European consumer to settle any dispute related to and/or arising out of contracts for the online selling of goods and services.

As a result, if you are a European consumer, you can use this platform to settle any dispute arising out of the online contract stipulated with the Owner.

The platform is available at the following link: http://ec.europa.eu/consumers/odr/


Any question about our service could be sent to us at info@21bites.com.